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Returns (RMA) & Manufacturer Warranties


Return Policy

To request a return or exchange, contact us within fourteen (14) days of the receipt of your order.  Please see the “Rules and Policies” and "Return Instructions - RMAs" sections below for specific details, conditions and Return Request instructions.

Return Period:

14 Days

The following items are not returnable:

  • Electronic software downloads

  • Opened computers and computer software – original packaging cannot be unsealed

  • Microphones, headphones or any item that has contact with the eyes, ears or mouth

  • Media and consumables (tapes, CD's, DVD's, digital memory, removable electronic media, batteries, bulbs, etc.)

  • Bulk cabling

  • Special Order items or custom items

  • Merchandise described "As Is", "Final Sale", or "No Returns"

  • Computers, laptops, desktops, tablet and handheld computing devices, and peripherals

  • Items not in original packaging

  • Items that are over fourteen (14) days from date of acceptance/delivery

  • Freight-intensive or truck freight items that have been drop-shipped to you

  • Items without an RMA (RA) number

Rules and Policies:

Please note: All items sold by BROADCAST INTEGRATION SERVICES (BIS) are warranted solely by the manufacturer/distributor. All items requiring repair should be sent to the manufacturer/distributor directly for service.  For more information, see the "Warranties and Manufacturers" section below.

No returns are accepted without an RMA number.

BROADCAST INTEGRATION SERVICES (BIS) does not accept returns after 14 days.

All returns are subject to a minimum 25% restocking fee  depending on the condition, date of purchase, and the manufacturer's policy.

Returns of Free Shipping items will have the freight charge deducted from the return credit.

All returned items must be in new condition, in their original unaltered box (including an intact UPC code), with no signs of use or wear and must include all original packing material, documentation, blank warranty cards and accessories.

BROADCAST INTEGRATION SERVICES is not responsible for personal data or items left in products returned.

Refunds on returned items which were paid by credit card, PayPal, or eCheck will be credited to the same account used for the purchase.  Refunds for items paid by check will be issued by check.  BROADCAST INTEGRATION SERVICES reserves the right to wait up to 14 days for funds to clear before refunding an order paid by check.

Return Instructions - RMAs:

If you placed your order as a GUEST, you must email us to request a return.  Send an email to "orders@bis-tv.com" and include a copy of your order confirmation.  Provide information on the item(s) for which you are requesting a return and the reason for the return.  We will review your request and will reply.

If you placed your order as a REGISTERED CUSTOMER, follow the steps below to submit a return request:

1) Log into the BIS store, then go to "My Account".

2) Click "COMPLETED" to see a list of your completed orders. (You must click "COMPLETED" to select an order for submitting an RMA request.  Clicking "Return Requests" only shows a list of any Return Requests you have already submitted.)

3) Find the order you wish to return, then click "Return Item(s)", which is located next to "View Order Details".

4) Fill out the following items on the return request:

A) Quantity to return

B) Reason for return

C) Return action (optional)

D) Comments (optional)

5) Click "Submit Return Request". 

When a return request is submitted, a notification email is delivered to the email address specified in your Account Profile settings.  We will review your request and will respond via email.  If approved, we will include an RMA form in our response with an assigned RMA number and final instructions.

If your return has been approved, pack the products to be returned in a shipping carton so that the original box does not become marked or damaged.  DO NOT WRITE ON THE PRODUCT BOX.

Ship pre-approved returns to:

Broadcast Integrations Services
4 14th Street
Hoboken, NJ 07030, USA

RA# _______


If you need assistance, you can call customer support during normal business hours, 9 AM - 5 PM (Eastern) at (855) 777-3984 or use our Contact form to email your questions.  You can access the Contact form by clicking here.

If you need a copy of the RMA form (PDF), please use this link: Click here for the BIS RMA form.


Warranties & Manufacturers

All items sold by BROADCAST INTEGRATION SERVICES (BIS) are warranted solely by the manufacturer/distributor. All items requiring repair should be sent to the manufacturer/distributor directly for service. We are not liable if the manufacturer/distributor fails to perform warranty service.

Due to manufacturer restrictions, computer hardware and software are warrantied by the manufacturer only.  You must contact each manufacturer directly for operating system (OS) and software updates.  All provided/configured software is registered with the respective software companies and is subject to terms and conditions of use thereof.

BROADCAST INTEGRATION SERVICES disclaims and excludes any and all representations and other warranties, whether written or oral, whether express or implied, whether arising by contract, at law, in equity, by strict liability or otherwise, with respect to the product.


Any warranties apply only to the original purchaser.

BROADCAST INTEGRATION SERVICES will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise purchased from us, or failure of such product to perform, whether or not advised of the possibility of such damage and regardless of the theory of liability pursuant to which such damages may be sought. BROADCAST INTEGRATION SERVICES’ liability is limited to the monetary value of the merchandise.

BROADCAST INTEGRATION SERVICES makes no warranty of any kind with respect to the information posted on this web site. While we make every effort to ensure the accuracy of the data, this website could include typographical errors and technical inaccuracies. In addition, photos may not represent actual products.

BROADCAST INTEGRATION SERVICES is not liable or responsible for any event or occurrence that may be deemed a natural act of God, war, police action, or terrorism or any damages as a result of such occurrence.


For your convenience, we provide contact information and links to manufacturer/distributor websites below to assist you in setting up direct returns to the manufacturer/distributor. Clicking directly on a manufacturer’s logo opens the manufacturer's home page. Clicking on the "Click to Contact..." label opens the manufacturer/distributor's contact form page.

Brand & Manufacturer Contact Information

  • Adder NA Headquarters
    24 Graf Rd.
    Newburyport, MA, USA
    Direct: (888) 932-3337
    Fax: (888) 275-1117
    Click to Contact Adder Support
  • Bittree, Inc.
    604 West Elk Avenue
    Glendale, CA 91204, USA
    Customer Service: (818) 500-8142
    Fax: (800) 500-8142
    Click to Contact Bittree
  • 45 Commerce Way, Unit C
    Totowa, New Jersey, 07512, USA
    Phone: (973) 837-0070
    Fax: (973) 837-0080
    Email: salesgroup@canare.com
    Click to Contact Canare
  • Crown Audio
    1718 W. Mishawaka Road
    Elkhart, IN 46517
    Phone: (574) 294-8000
    Click to Contact Crown
  • FOR-A Corporation of America
    2400 N.E. Waldo Rd.
    Gainesville, FL 32609, USA
    Main: (352) 371-1505
    Fax: (352) 378-5320
    Email: info@for-a.com
    Click to Contact FOR-A
  • Fujifilm of North America
    P.O. Box 7828
    Edison, NJ 08818-7828
    Main: (800) 800-8354
    Fax: (732) 857-3487
    Click to Contact Fujifilm
  • Grass Valley
    125 Crown Point Court
    Grass Valley, CA 95945
    US Support 1: (800) 547-8949
    US Support 2: (530) 478-4148
    Click to Contact Grass Valley
  • Leader Instruments Corp.
    80 Seaview Drive
    Secaucus, NJ 07094, USA
    Main: (201) 355-4850
    Service: (631) 627-8496
    Click to Contact Leader
  • Marshall Electronics
    20608 Madrona Avenue
    Torrance, CA 90503, USA
    Tel: (800) 800-6608
    Fax: (800) 800-0688
    Email: support@marshall-usa.com
    Click for Home Page then Click Support
  • Middle Atlantic Products
    300 Fairfield Rd.
    Fairfield, NJ 07004, USA
    Main: (973) 839-1011
    Fax: (973) 839-1976
    Email: info@middleatlantic.com
    Click to Contact Middle Atlantic
  • RTS Intercom Systems
    12000 Portland Avenue S
    Burnsville, MN 55337
    Tel: (800) 289-0096
    Support: (224) 229-7646
    Email: rts.customerservice@us.bosch.com
    Click for RTS Contact Information
  • Studer
    Micro Series Support: (800) 622-6983
    Email: studermicrosupport@harman.com
    Support East Coast: (212) 335-0125
    Support West Coast: (818) 620-7503
    Email: studer.USsupport@harman.com
    Click for Studer Contact Information
  • TVLogic USA
    7663 N. San Fernando Rd.
    Burbank, CA 91505, USA
    Direct: (818) 885-6442
    Toll Free: (855) 885-6442
    Email: service@tvlogicusa.com
    Click to Contact TVLogic
  • Wohler Technologies
    31055 Huntwood Avenue
    Hayward, CA 94544
    Tel: (510) 870-0810
    Email: sales@wohler.com
    Click to Contact Wohler Support

Last Update of Return Policy: 9/20/2017

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